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Refund Policy

Last updated: 5 October 2026

30 days, no argument. If the software didn't recover your data and you haven't used it to successfully recover files, email us within 30 days of purchase and we will refund you in full.

1. The policy

You may request a full refund of a licence purchase within thirty (30) days of the transaction date, subject to the conditions in section 3 below. This applies to both one-year and lifetime licences.

There is nothing to cancel. No licence we sell renews automatically and we do not keep a card on file, so no further payment can be taken from you unless you deliberately buy again.

2. How to request one

  1. Email [email protected] from the address you used at checkout, or include your order reference.
  2. Tell us briefly what went wrong — it genuinely helps us improve, but it is not a condition of the refund.
  3. We will confirm within one business day and pass the request to our merchant of record, who processes the original transaction.

You do not need to justify the request beyond the conditions below, and you do not need to uninstall the software first.

3. Conditions

A refund will be granted where all of the following apply:

  • The request is made within 30 days of the transaction date.
  • The licence has not been used to complete a successful recovery of files.
  • The licence has not been shared, resold, or used in breach of the Terms of Service.
  • The purchase was made through our authorised sales channels.

Why the "successful recovery" condition exists. The software is free to download, scan and preview without limit. We ask customers to confirm their files are recoverable before paying anything. A refund after a successful recovery would mean getting the result without paying for it, which is not sustainable for a small team — and it's why we make the free evaluation genuinely useful rather than deliberately crippled.

4. What happens after you ask

  • Your licence is deactivated and any activation on your machine is released.
  • The refund is issued to the original payment method.
  • Timing depends on your bank or card issuer — typically 5–10 business days, and longer for some methods.
  • Any taxes collected are refunded along with the purchase price, in line with the merchant of record's process.

5. Exceptions

  • Duplicate purchases. If you buy the same licence twice by mistake, contact us and we will refund the duplicate in full.
  • Chargebacks. Please contact us before raising a chargeback with your bank. We would much rather resolve it directly, and it is faster for you.
  • Purchases from resellers. If you bought from a third-party reseller, their refund policy applies and you should contact them first.

6. Statutory rights

This policy is in addition to, and does not replace, any statutory rights you have under the consumer law of your country of residence. Where local law grants you a longer cancellation period or broader rights, those prevail. Consumers in the European Union and the United Kingdom should note that digital content supplied immediately may be exempt from the standard right of withdrawal once delivery has begun with your consent — we nonetheless offer the 30-day policy above as a matter of goodwill.

7. Contact

Refund requests and questions: [email protected]
[COMPANY LEGAL NAME], [REGISTERED ADDRESS]